Cornlogic utilizes cost-effective chatbots to enhance services and minimize helpdesk workload.
We integrate cutting-edge tools from prominent sources such as Google, Amazon, Microsoft, and the open-source community, which employ artificial intelligence, machine learning, and natural language processing to interpret user intentions and deliver pertinent responses. Equally significant, we apply our finely-tuned conversational design framework to guarantee that these responses are lucid, uniform, and comprehensive. Pilot deployments can be completed in as little as a few weeks.
Our chatbot implementation strategy is founded on a well-established chatbot frameworks, comprising six integral elements:
- A dedicated chat widget that not only facilitates user interactions but also includes specialized features for gathering user feedback and facilitating real-time support transfers.
- A chatbot engine employing advanced artificial intelligence techniques, such as natural language processing and machine learning, to accurately discern user intentions and deliver appropriate responses.
- A knowledge repository that compiles and distills information from various facets of your organization or program into training phrases and responses used by the chatbot engine.
- A tried-and-true conversational design framework that prescribes the style and structure of chatbot responses, ensuring they are clear, consistent, and comprehensive.
- A diagnostics component that offers logging and analysis capabilities to support ongoing enhancements.
- An integration and handoff protocol implementation to most of popular CX software.
This foundational frameworks and vendor agnostic approach allows us to swiftly design and develop chatbots adapted to your needs and develop integrated solution includes authentication, CX integration, AI integration implemented to work inside your ecosystem.