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Digital transformation and integration consulting agency.

icon_widget_image 16 New Street, Stourport on Severn, Worcestershire, DY13 8UW icon_widget_image + (44) 7474907826 icon_widget_image info@cornlogic.com

Chatbot integration

In addition to Artificial Intelligence integrated into a bot, there may still be instances where it becomes essential to transfer the conversation to a human agent. Such a transition might be warranted if the bot encounters a limitation in comprehending the user’s input due to AI constraints or when the request cannot be automated and demands human intervention. In these scenarios, the bot should possess the capability to identify the need for a handoff and ensure a seamless transition for the user.

Cornlogic provides implementation to connect chatbot seamlessly with a range of agent engagement platforms.